FAQs
Welcome to LushUp’s FAQ page! If you have any questions, we’ve got you covered. If you don’t find what you’re looking for, feel free to reach out to us at lushupstore@gmail.com.
1. How do I track my order?
You can easily check the status of your order by visiting our Track Orders page and entering your order details. We ship your items within 3-6 business days!
2. How long will it take for my order to arrive?
Delivery usually takes between 1-3 weeks, but during busy times, it may take 2-4 weeks. If it’s taking longer than expected, feel free to contact us at lushupstore@gmail.com.
3. Do you ship internationally?
Yes! We’re happy to ship LushUp products worldwide, so no matter where you are, you can enjoy our beauty essentials.
4. Can I combine multiple orders into one?
Unfortunately, we can’t combine orders after they’ve been placed. But don’t worry—we’ll make sure everything arrives as quickly as possible!
5. I made a mistake with my order! Can I change it?
If you realize you’ve made a mistake with your shipping address or product selection, contact us ASAP at lushupstore@gmail.com. If your order is already processed, we may not be able to change it, but we’ll do our best to help.
6. Is my personal information secure?
Absolutely! We use SSL encryption to protect your payment and personal details, so you can shop with confidence.
7. Can I cancel or modify my order after placing it?
We process orders quickly, so once yours is placed, we may not be able to change or cancel it. If you need help, email us at lushupstore@gmail.com right away, and we’ll try to assist.
8. What if I receive a damaged or faulty product?
If you receive a damaged or faulty item, please let us know within 7 days of receiving it, and we’ll arrange for a replacement or refund.
9. Do you offer gift cards?
Yes! We offer gift cards so you can share the love of LushUp with someone special. Check out our gift card section on the website!
10. Can I return or exchange an item?
We accept returns on unused items within 14 days. Just make sure the product is in its original condition. Check our Return & Exchange Policy for more details.
11. Do you offer free shipping?
We offer free shipping on orders over $50. If your order is under $50, a small shipping fee may apply.
12. How do I contact customer support?
You can reach us anytime at lushupstore@gmail.com. We’re happy to help with any questions or issues you may have.
13. What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. We’ve got you covered with multiple secure payment options!
14. My order is late, what should I do?
If your order is delayed, please get in touch with us at lushupstore@gmail.com. We’ll look into it and keep you updated on its status.
15. What kind of products do you sell?
We offer a variety of beauty products, including skincare, makeup, beauty tools, and self-care items. We carefully choose every product to make sure it’s high quality and effective.
Need more help?
Feel free to reach out to us at lushupstore@gmail.com. We’re here to make your shopping experience as smooth as possible!
